VeganWheels Terms of Service
Last updated: 28/08/2021
Hi, we’re VeganWheels.
1. Who we are
This website is managed and run by VeganWheels Ltd, a company incorporated and registered in Scotland, whose registered office is at 1/2, 98 Clarence Drive, Glasgow, G12 9RN. Our company registration number is SC651179.
Our objective is to link you to some of Glasgow’s best vegan restaurants and cafes (our Partners) and enable you to order items from them for an eco-and vegan-friendly delivery. VeganWheels acts as an agent on behalf of that Partner to conclude your order on our website and to manage your experience throughout the order process. Once you have placed an order, delivery of your items will be carried out by VeganWheels (A Delivery).
3. Your Account
Before you can place orders for Items using our website, you need to open a VeganWheels account. When you open an account you may create a password, or other secure login method, and may also have to provide credit card details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account, you will be responsible to pay for any items they order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.
You may close your account at any time by requesting to do so by contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff or riders, or any other good reason). If we close your account permanently we will refund any remaining account credit you have validly obtained from our customer service team or website following any issue with an order, by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using bank details (provided you have supplied them to us).
4. Service Availability
Each of our Partners has a prescribed delivery area. This delivery area may change at any time due to factors such as weather, or demand on our service. This is to ensure that items reach your door in their best condition. Our Partners each decide their own operating hours. That means that the availability of our service, and the range of Partners from which you can order, depends on the Partners in your area. If you try to order a delivery to a location outside the delivery area or operating hours of a Partner, or the website is otherwise unavailable for any reason, we will notify you that ordering will not be possible.
When you place an order through our website, it needs to be accepted by us or our relevant Partner before it is confirmed. We will send you a notification if your order has been accepted (the Confirmation Notice). The contract for the supply of any item you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all items ordered using your account, and for related delivery charges, and for complying with these terms, even if you have ordered the items for someone else. Some of our Partners operate a minimum order value policy. This will be displayed on our website. All items are subject to availability. Our Partners may use nuts or other allergens in the preparation of certain items. Increasing numbers of our Partners will be displaying dish by dish allergens information. Where that information is not available or if you have further questions, please contact the Partner prior to ordering if you have an allergy. VeganWheels cannot guarantee that any of the items sold by our Partners are free of allergens.
When you place an order, we will attempt delivery as soon as possible (within 45 minutes); you must therefore be available to accept delivery from the time you place the order.
Unfortunately, despite our, and our Partner's best efforts, things do not always go to plan and factors such as traffic and weather conditions may prevent us from delivering your item on time. If your order is more than 30 minutes late, and we haven’t notified you giving you the option to cancel your order, we will work with you to make things right unless you have caused the delay (e.g. because you gave us the wrong address or did not come to the door).
We will attempt delivery at the address you provide to us when you place your order. If you need to change the delivery location after you have placed your order, we may be able to change to the address to an alternative one that is registered with your account if you let us know before the rider has been dispatched, and the new address is within the same zone as the address you originally ordered your Item to. If we cannot change the delivery address, you have the option to cancel the order, but if food preparation has started you will be charged the full price for the items, and if the rider has been despatched you will also be charged for delivery.
You will still be charged for the items and for delivery in the event of a failed delivery if you have caused such failure for any reason. Reasons you might cause a delivery to fail include (but are not limited to):
7. Your Rights if Something is Wrong With Your items
You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell the Partner about (and the Partner agrees to) before you place your order. If you believe that the items you have been delivered do not comply with these legal rights, please let the Partner know. They may request a photograph showing the problem if it is something that can be seen by inspecting the items. The Partner should provide a refund or account credit in respect of the affected part of the item, and also in respect of delivery if the whole order was affected, unless they have reasonable cause to believe that the problem was caused after delivery.
Prior to processing your refund or account credit, the Partner may take into account relevant factors including the details of the order, including your account history, what happened on delivery and information from us.
You may cancel an order without charge at any time before the Partner has started preparing the food (a Started Order). If you wish to cancel an order before it becomes a Started Order, please contact the Partner immediately, via their contact details on our website. If the Partner confirms the order was not a Started Order, they should refund your payment (excluding any discount that was applied to the order. If you cancel any order after it becomes a Started Order, you will be charged the full price for the items, and if the rider has been despatched you will also be charged for delivery.
VeganWheels and the Partner may notify you that an order has been cancelled at any time. You will not be charged for any orders cancelled by us or the Partner, and the Partner will reimburse you for any payment already made using the same method you used to pay for your order.
10. Prices, Payment and Offers
Prices include VAT. You confirm that you are using our service for personal, non-commercial use. Prices can change at any time at the discretion of the Partner. No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your basket, provided you complete the order within 2 hours of creating the basket. If you do not conclude the order before the 2 hour cut-off the items will be removed from your basket automatically and the price change will apply. If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the order at the original price or cancelling the order without charge and with a full refund of any money already paid. Where VeganWheels makes a delivery, we will charge you a delivery fee. This will be notified to you during the order process before you complete your order.
The total price of your order will be set out on the checkout page on our website, including the prices of items and Delivery and any applicable taxes.
Payment for all items and Deliveries can be made on our website by credit or debit card, or other payment method made available by VeganWheels. Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment. Payment is made directly to the Partner only.
Partners sometimes make special offers available through our website. These are visible when you look at a Partner menu. These offers are at the discretion of the Partner. Unless the offer terms state a fixed or minimum period for which an offer will be available, it can be withdrawn at any time, unless you have already placed an order based on the offer and we have sent the Confirmation Notice.
12. Our Responsibility for Loss or Damage That You Suffer
We are responsible to you for any loss or damage that you suffer that is a foreseeable result of our breaking these Terms or of failing to use reasonable care and skill in relation to your use of our Service. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if it is either obvious that it will happen, or if you told us that it might happen, for example if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place an order.
We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so. This includes any responsibility for death or personal injury caused by our failure, or our employees’, agents’ or subcontractors’ failure, to use reasonable care and skill; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Items, as summarised at part 7 above; or for defective Items under the Consumer Protection Act 1987. Subject to the previous paragraph, we are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms, or as a result of any IT hardware or software failure other than a failure in our websites.
13. Data Protection
14. Other Terms
If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it, or waives their right to enforce it in any instance. If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force.
We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we will notify you. Changes to the Terms will not affect any orders you have placed where we have sent the Confirmation Notice. These Terms are governed by Scots law and you can bring legal proceedings in relation to our Service in the Scottish courts.
Last updated: 28/08/2021
1. Information About Us
VeganWheels.co.uk is a website operated by VeganWheels Limited (we, us or VeganWheels), a company incorporated and registered in Scotland, whose registered office is at 1/2, 98 Clarence Drive, Glasgow, G12 9RN. Our company registration number is SC651179. VeganWheels is a business where the food is prepared by independent vegan restaurants (our Partner Restaurants) and delivered by us.
2. Accessing Our Service Or Our Services
Access to our Site and to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Site or our Service without notice (see below). We will not be liable if, for any reason, our Site or our Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts our Site or our Service, or our entire Site or Service to users who have registered with us. You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact email@example.com straight away to let us know. We can deactivate your account at any time.
3. Acceptable Use
You may use our Service only for lawful purposes. You may not use our Site or our Service in any way that breaches any applicable local, national or international law or regulation or to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards in clause 5 below. You also agree not to access without authority, interfere with, damage or disrupt any part of our Site or our Service or any network or equipment used in the provision of our Service.
4. Interactive Features Of Our Site
5. Content Standards
These content standards apply to any and all material which you contribute to our Service (the Contributions), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Contributions as well as to its whole. Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in the UK and in any country from which they are posted. Contributions must not:
6. Suspension And Termination
The responses described in this clause are not limited, and we may take any other action we reasonably deem appropriate.
7. Intellectual Property Rights
We are the owner of or the licensee of all intellectual property rights in our Site and our Service, and in the material published on it (excluding your Contributions). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.
8. Reliance On Information Posted
Commentary and other materials posted on our Service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Service, or by anyone who may be informed of any of its contents.
9. Our Site And Our Service Change Regularly
We aim to update our Site and our Service regularly, and may change the content at any time. If the need arises, we may suspend access to our Site and our Service, or close them indefinitely. Any of the material on our Site or our Service may be out of date at any given time, and we are under no obligation to update such material.
10. Our Liability
We have taken every care in the preparation of our Site and our Service. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Site or our Service. If we are informed of any inaccuracies on our Site or in our Service we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site, our Service, and any website linked to our Site and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
11. Information About You And Your Visits To Our Site And Use Of Our Service
12. Uploading Material To Our Site And Our Service
Any material you upload to our Service or data that we collect as set out above (section 11) will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business.
13. Links From Our Site
Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
14. Jurisdiction And Applicable Law
16. Your Concerns
If you have any concerns about material which appears on our Service, please contact firstname.lastname@example.org