We are committed to protecting any data you supply us. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations.
1. Contact Details
2. How We Collect Your Information
We collect your information when you interact with us or use our services, such as when you use our Site to place an order. We also look at how visitors use our Site, to help us improve our services and optimise customer experience.
3. Information We Collect From You
As part of our commitment to the privacy of our customers and visitors to our Site more generally, we want to be clear about the sorts of information we will collect from you.
We collect information:
4. Use Of Your Information
We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law.
We use your information where we need to in order to provide you with the service you have requested or to enter into a contract. You do not have to provide this information to us, but we may be unable to provide our services to you without the following information:
to enable us to provide you with access to the relevant parts of the Site, we use only a session cookie which expires when the browser is closed. The purpose of this cookie is to store the user's session and facilitate them being logged into the website account.
We also process your data where we have a legitimate interest for doing so - for example personalisation of our service, including processing data to make it easier and faster for you to place orders. We have listed these reasons below:
We also process your data to enforce our contractual terms with you and any other agreement, and for the exercise or defence of legal claims and to protect the rights of VeganWheels, our partners, riders, or others (including to prevent fraud).
If you submit comments and feedback regarding the Site and the services, we may use such comments and feedback on the Site [and in any marketing materials]. We will only identify you for this purpose by your first name and the city in which you live such comments and feedback may be shared with our partners to assess and improve their services.
We will also analyse data about your use of our services from your location data to create profiles relating to you and for you. This means that we may make certain assumptions about what you may be interested in and use this, for example, to present you with partners that we think you will prefer. This activity is referred to as profiling. You have certain rights in relation to this type of processing. Please see the Your Rights section below for more information.
We may also use your information to comply with any legal obligation or regulatory requirement to which we are subject.
Where you have given your consent or where we have a legitimate interest for doing so (and are permitted to do so by law) we will use your information to let you know about our other products and services, or VeganWheels initiatives that may be of interest to you and we may contact you to do so by email, post, phone, or push notification.
We may contact you through email where you have opted out of direct marketing with service communications, including, but not limited to, correspondence providing information about service interruption and delivery safety.
8. Retention Of Your Information
We will not retain your information for any longer than we think is necessary.
Information that we collect will be retained for as long as needed to fulfil the purposes outlined in the Use of Your Information section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.
When determining the relevant retention periods, we will take into account factors including:
Otherwise, we securely erase your information where we no longer require your information for the purposes collected.
9. Disclosure Of Your Information
The information we collect about you will be transferred to and stored on our servers located in Ireland. We are very careful and transparent about who else your information is shared with.
We share your information with third party service providers which provide services on our behalf. The types of third party service providers whom we share your information with include for example:
We may also share your information:
We adopt robust technologies and policies to ensure the personal information we hold about you is suitably protected.
We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.
Where you have chosen a password that allows you to access certain parts of the Site, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
11. Your Rights
Subject to applicable law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer using the Contact Details set out above. For additional information on your rights see the Information Commissioner’s Office website at https://ico.org.uk/your-data-matters/.
The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this policy.
The right of access. You have the right to obtain access to your information (if we’re processing it). This will enable you, for example, to check that we’re using your information in accordance with data protection law. If you wish to access the information we hold about you in this way, please get in touch with us at email@example.com.
The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by contacting us at firstname.lastname@example.org.
The right to erasure. This is also known as 'the right to be forgotten' and, in simple terms, enables you to request the deletion or removal of certain of the information that we hold about you by contacting us at email@example.com. This right is not absolute and only applies in certain circumstances.
The right to restrict processing. You have rights to 'block' or 'suppress' further use of your information in certain circumstances. When processing is restricted, we can still store your information, but will not use it further.
The right to data portability. You have the right to obtain your personal information in an accessible and transferrable format so that you can re-use it for your own purposes across different service providers. This is not an absolute right however and there are exceptions. To learn more please get in touch with us at firstname.lastname@example.org.
The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with a competent data protection authority.
The right to withdraw consent. If you have given your consent to anything we do with your information (i.e. if we rely on consent as a legal basis for processing certain information), you have the right to withdraw that consent at any time. You can do this by contacting us at email@example.com. Withdrawing consent will not, however, make unlawful our use of your information before you withdraw consent.
The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing and profiling. You can object by changing your marketing preferences, disabling cookies as set out in the Cookies and Marketing sections above or by getting in touch with us at firstname.lastname@example.org. You also have the right not to be subject to a decision based solely on automated processing, such as in connection with our fraud checks. You can exercise this right by getting in touch with us at email@example.com
If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) using the following details:
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF